Help - The Bag and Wallet company

Delivery Policy
Shopping with The Bag and Wallet company
Terms and conditions
Privacy Policy
Returns Policy

Standard Delivery

FREE STANDARD UK DELIVERY ON ALL ORDERS

All standard UK orders are sent via Royal Mail First Class. Larger items will be sent via recorded delivery. If you require a proof of delivery for your item you will need to select the Next Day Delivery Option.

Standard Delivery Times

FREE STANDARD UK DELIVERY ON ALL ORDERS

All UK orders are dispatched by First Class Recorded mail and usually take 1-3 working days from date of posting. You will receive a confirmation email when your item has been dispatched.

You will be notified immediately of any expected delay in the dispatch of your order.

Please note that we will need to wait 21 days from dispatch before we can investigate the non-arrival of an item sent by First Class Mail.

Next Day Delivery

The www.bagandwalletcompany.com realise that some orders are time critical and that the order is needed the next day.

Guaranteed Next Day Delivery is £4.95 and is available to most of the UK. The list below shows any exceptions;

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

As we can’t guarantee Next Day Delivery to the above destinations the only delivery method available will be the FREE STANDARD DELIVERY.

Next Day Delivery Times

All Next Day UK orders are dispatched by First Class Special Delivery.

Orders must be placed before 3pm for delivery next day.

Delivery will be made by 1pm the following day in most cases, please refer to http://www.royalmail.com/portal/rm/jump2?catId=400028&mediaId=400026 for accurate delivery times.

Orders placed after 3pm will be dispatched the following day.

Out of Stock Products

In order for the www.bagandwalletcompany.com to be the most comprehensively stocked leather goods site on the internet we aim for all our products to be in stock at the time of ordering. If however an item is out of stock it will say so on the product page, you can either place the order and we will send the item as soon as it becomes available. You can also e-mail us on info@bagandwalletcompany.com and we can advise you when the product will be back into stock.

Shopping with The Bag And Wallet Company

The www.bagandwalletcompany.com website is one of the UK’s most comprehensively stocked leather goods/gift websites.

At www.bagandwalletcompany.com standard UK delivery is free on all items.

Items that are in stock are usually dispatched within 24 hours by First Class mail and delivery usually then takes 3-5 working days for UK orders.

We have designed our site to be as simple to use as possible and on this page we provide some simple tips on how to search, browse and purchase. We hope you enjoy your visit!

Searching

The easiest way to find what you're looking for is to search for it. The 'Search' bar is on the top of every page..

Simply type the brand, product type or style number into the box and click 'Search'. Possible suggestions will also pop up depending on what you type. If you don't find what you want straight away, here are a few tips:

Keep it simple
Don't worry about punctuation.
Try searching with different words

Browsing

Searching is not the only way to find what you're looking for - browsing the site is also an option. Using the left hand menu you can drill down until you find the products that you are interested in. As you drill down there will be filters that you can select to aid your browsing.

Purchasing

Making a purchase at www.bagandwalletcompany.com is easy and secure.

Choosing an item
When you find an item you want to purchase, click the 'Add to shopping basket' button. The item will be added to your 'Basket' which is found on the top right of the page, and will show how many items you currently have in your basket.
Paying for your item
When you are ready to buy, click the basket icon button
Creating an account
The first time you make a purchase with us you will need to register and create an account. The account will store your name, address and account preferences. This only takes a couple of minutes to set up and is fully secure.

Confirming your item and payment

During the checkout process we will ask you to confirm the delivery address and show you the total cost of your purchase including postage costs (remember there is FREE standard delivery to all UK customers). On www.bagandwalletcompany.com you can choose to pay by the following method:

Your credit or debit card. We accept Visa, Visa Electron, Mastercard, Maestro & Solo.

Card Security

Visa and Mastercard have introduced new security checks for the protection of credit and debit cards online. As a result you may be asked for your Verified by Visa or MasterCard® SecureCode™ password when completing a purchase on www.bagandwalletcompany.com. To find out more about these services:

Verified by Visa website

Mastercard® SecureCode™ website

What happens if I am not registered for Verified by Visa or MasterCard® SecureCode™?

If your order requires one of these additional security checks and you are not already registered with your card issuer, you will be prompted to register securely during the checkout process and create a password for your card. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service.

I'm registered but when do I enter my details?

If further information is required, you will be asked for it as you complete your order. Remember your Verified by Visa or MasterCard® SecureCode™ password is not your www.bagandwalletcompany.com password and www.bagandwalletcompany.com does not have access to your Verified by Visa or MasterCard® SecureCode™ password.

If I have a problem with Verified by Visa or MasterCard® SecureCode™ who should I contact?

You should contact the card issuer who issued your card. Their contact details are normally found on the back of your credit/debit card

1. CONDITIONS OF USE

1.1 Use of the Services and Web Site
The web site bagandwalletcompany.com (the "Web Site") and the goods and services on it are offered to you for your personal and non-commercial use only. Commercial use of this Web Site is strictly prohibited.

You agree to comply with all applicable laws, statutes and regulations in connection with the use of the Web Site and goods (the "Goods") or services (the "Services") obtained via the Web Site and in entering all competitions endorsed by The Bag And Wallet Company.com (the "Competitions"). The Goods, Services and Competitions are together referred to as the "Supplies".

By using the Web Site, you unconditionally agree to be bound by these terms and conditions.

1.2 Restrictions on Use
As a condition of your use of this Web Site and the Services you agree that you will not:

(a) reverse engineer or decompile (whether in whole or in part) any software available through the Web Site (save to the extent expressly permitted by applicable law);
(b) remove, change or obscure any product identification or notices of proprietary rights or any restriction on or in the Supplies and/or the Web Site;
(c) remove any copyright, trade mark or other intellectual property right notices contained in material on the Web Site or Supplies;
(d) make copies, modify, reproduce, republish, post, transmit, distribute or alter (including the creation of HTML links to or from the Web Site) all or any part of the Web Site or any materials contained on it.

1.3 Unlawful or Improper Use
You must not use the Web Site or the Supplies for any unlawful purposes. In particular, you must not:

(a) publish, post, upload, distribute, disseminate or otherwise transmit, information or pictures that are obscene or pornographic, threatening, menacing, racist, offensive, defamatory, libellous, or are alleged to be, or are in the opinion of The Bag And Wallet Company.com, otherwise unlawful ;
(b) upload files that contain software or other materials in breach of any intellectual property rights or in breach of confidence;
(c) download any file of materials posted by another user that you know, or reasonably should know cannot be copied or otherwise used legally or unacceptable;
(d) harass, stalk, threaten or otherwise infringe the rights of others;
(e) hack into any web site, deliver viruses or other harmful programs or forward chain letters, surveys, contests, pyramid schemes or engage in any other behaviour likely to inhibit any other user from using and enjoying the Web Site or the Services or that is otherwise likely to damage or destroy the reputation of the Web Site or The Bag And Wallet Company.com;
(f) advertise or offer to sell goods or services;

1.4 Monitoring and disclosure
The Bag And Wallet Company.com accepts no obligation to (but may in its discretion) monitor the use of the Web Site and/or the Services by you. The Bag And Wallet Company.com reserves the right to disclose any information or material which may be provided by you if required by law or regulations and to remove, refuse to post or to edit any such information or material and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions.

2. INTELLECTUAL PROPERTY RIGHTS

This Web Site (including the software used to operate it) and the trade marks and any information or material used in connection with the Web Site and the Supplies are owned by The Bag And Wallet Company.com and/or its licensors. You are not granted any right or interest in these except as stated in these terms and conditions.

3. OPERATION OF THE SERVICES AND WEB SITE

The Bag And Wallet Company.com may at its sole discretion from time to time without notice change the format and content of this Web Site and/or the Services and suspend the operation of the Web Site and/or the Services, for example, for repair or maintenance work, or in order to update or upgrade the contents or functionality of the Web Site and/or the Services.

You are responsible for obtaining and updating your own web browser, and for all amounts payable in respect of connection to the internet including any telecommunications charges for time spent online in respect of use of the Web Site.

You will comply with all directions and instructions given by The Bag And Wallet Company.com in relation to the use of and access to the Web Site and the Services. The Bag And Wallet Company.com does not accept responsibility for the security or content of any information which you may supply through the Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users.

4. DISCLAIMER AND LIMITATIONS OF LIAIBILITY

The Bag And Wallet Company.com does not exclude or limit liability for death or personal injury resulting from its negligence or any other liability which may not, by applicable law, be excluded or limited.

Subject to the paragraph above in this clause 4, in no event shall The Bag And Wallet Company.com, its directors, employees or other representatives be liable (whether for breach of contract, negligence or for any other reason) for any loss of profits, loss of sales, loss of revenue, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, software or data, loss of or waste of management or other staff time, or for any indirect, consequential or special loss (howsoever arising).

Subject to the two paragraphs above in this clause 4, The Bag And Wallet Company.com liability to you whether in contract, tort or howsoever arising is limited to the amount paid by you to The Bag And Wallet Company.com in respect of the relevant Supplies.

You shall indemnify and keep indemnified The Bag And Wallet Company.com against any loss or damage arising from your unauthorised use of the Web Site or your disclosure of any password or username and from all actions, proceedings, claims, demands, costs (including legal costs), awards and damages howsoever arising, directly or indirectly as a result of any breach or non-performance by you of any of your obligations under these terms and conditions.

The Bag And Wallet Company.com supplies this Web Site and the Supplies "as is" and, to the fullest extent permitted by law, makes no representations or warranties (express or implied) of any kind, including but not limited to, the accuracy, quality, suitability, fitness for purpose or completeness of any information or materials made available on this Web Site or the Supplies, or any third party web sites linked from this Web Site. The Bag And Wallet Company.com shall not be liable for any action taken by you as a result of your relying on any information provided in this Web Site or the Supplies or third party web sites or for any loss or damage suffered by you as a result of you taking such action or as a result of you purchasing any Supplies from a third party.

The Bag And Wallet Company.com does not accept responsibility for the security or content of any information which you may supply through this Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users including any content posted by other users in chat rooms.

You are solely responsible for your use of this Web Site, Supplies, any username, password and any information made available on this Web Site from time to time and for any consequences or effects (whether direct or indirect) of such use.

The Bag And Wallet Company.com does not warrant that this Web Site or the Supplies will be uninterrupted or error or defect free and shall not be responsible for the non-performance or interruption of this Web Site or the Services or for any viruses transmitted through this Web Site or the Services.

Any links from this Web Site to third party web sites do not constitute an endorsement by The Bag And Wallet Company.com of any products or services available on such web sites and The Bag And Wallet Company.com does not necessarily support or approve of them. You use such links entirely at your own risk and The Bag And Wallet Company.com accepts no responsibility for the content or use of such web sites or information contained in them.

5. BUYING GOODS AND SERVICES ON THIS WEB SITE

5.1 Contracting party
You may be able to purchase Supplies via this Web Site either direct from The Bag And Wallet Company.com or from third parties. You must ensure that, if you do intend to make any purchases, you know the identity of the company with which you will be contracting. Any contract you conclude with third parties will be on their terms and conditions and The Bag And Wallet Company.com will accept no liability whatsoever in respect of such contracts. Third party terms and conditions should be available in the checkout or other appropriate section of the relevant The Bag And Wallet Company.com or third party web site. The following paragraphs of this clause 5 contain terms and conditions relating solely to any sale or provision of Supplies direct to you by The Bag And Wallet Company.com, not by any third party.

5.2 Prices
The prices of all Goods are clearly marked in their description and are inclusive of VAT and duty (if applicable). All delivery charges are also displayed on this Web Site.

At any given time, despite our best efforts, a small number of the items on our site may be mispriced. We do, however, verify prices as part of our shipping procedures. If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

5.3 Conclusion of Contract of Sale
Any Supplies and prices of Supplies displayed on this Web Site constitute an invitation to treat. Once you go to the checkout section of this Web Site and click to purchase any Supplies, this constitutes an offer made by you to The Bag And Wallet Company.com. Acceptance of your offer only occurs once you receive notification from The Bag And Wallet Company.com of acceptance of your order.

5.4 Period of Offer
Prices of any Supplies may be changed by The Bag And Wallet Company.com at any time before the conclusion of an agreement to sell i.e. once you receive notification from The Bag And Wallet Company.com of acceptance of your order.

5.5 Payment
Payment is to be made by credit or debit card and all credit and debit card information will be encrypted for security. At no time does The Bag And Wallet Company.com have access or see your credit card details. If you pay by Paypal, payments are made externally on Paypals own website. Once payment is complete you will be returned to bagandwalletcompany.com, and will receive a confirmation email from The Bag And Wallet Company.com. All Paypal payments are covered under Paypal.co.uk terms and conditions.

5.6 Delivery
Delivery of any Goods will be by courier or post depending on the size and nature of the Goods to be supplied. If you order any item from The Bag And Wallet Company.com it is you as the customer’s responsibility to ensure that all the details you provide to The Bag And Wallet Company.com are correct. This includes your billing address, contact telephone numbers, email address (if applicable), and delivery address. It is not the responsibility of The Bag And Wallet Company.com to correct any delivery address’, and under The Data Protection Act we cannot amend your billing address details. You can do this immediately through your customer account on www.bagandwalletcompany.com. We will ship goods to the address you as the customer provide us with. It is your responsibility to review all your billing address, contact telephone numbers, email address (if applicable), and delivery address) to ensure they are correct at the registration of your account, at the checkout and payment process, as well as to review all these details on your confirmation order email.

The Goods will normally be delivered within 30 days of the placement of the order. If delivery is delayed beyond 30 days, we will notify you that this is the case and you will have an option to cancel your order if the delay is unacceptable.

If any of the details on your delivery address are incorrect you can email us to advise us of any changes, but please be aware that we cannot always answer emails before your order is dispatched. Our advice would be to call us immediately on 0844 322 1212 (UK) or +44 1785 330221 (rest of world) to make the amendments. Our phone lines are not operated 24 hours a day but you can leave a message at any time and we will amend the relevant details and call or email you to advise you of the change.

5.7 Cancellation
You may cancel your order at any time before delivery, without affecting the continuance of this agreement between The Bag And Wallet Company.com and you in relation to use of this Web Site. If any money has been collected from your credit or debit card, this will be refunded. Notification of cancellation must be either in writing and sent to the address stated above or emailed to orders@bagandwalletcompany.com . Once the Goods have been delivered, you may still return them to The Bag And Wallet Company.com within 28 working days of dispatch for a full refund (minus postage costs), provided the Goods are in good condition. You may not return an item after this time has expired. Where Services have been ordered, you may cancel the order within 7 working days of the day on which the order was placed.

6. TERMINATION

The Bag And Wallet Company.com reserves the right to terminate this agreement and your access to this Web Site and the Services at any time and without notice, for any reason whatsoever. The Bag And Wallet Company.com also reserves the right to bar anyone from using this Web Site and the Services.

On termination, you will immediately stop using any username and password and the Services and will return any such username and password to The Bag And Wallet Company.com within 5 days of such termination and destroy (so that they cannot be retrieved) all records or copies you may hold of the username and password and any information about or obtained from this Web Site and the Services.

8. RETURNS

Download a Returns form here

For your piece of mind the The Bag & Wallet Company have a 28 day returns policy

We hope you are happy with the items that you have ordered from us. If, however, you are not fully satisfied with your product we will gladly swap it or refund the purchase price (excluding any carriage charges if the item isn’t faulty).

All we ask is that you return the item(s) unused in it’s original packaging in a re-saleable condition within 28 days of the delivery date. You MUST download a copy of our returns form from here and fill in all details including your order number an reason for return.

Please send returns to the following address;

Customer Service Dept
The Bag & Wallet Company
Bennett Corner House
33 Coleshill Street
Sutton Coldfield
West Midlands
B72 1SD

We cannot accept liability for items lost or damaged in transit. You are advised to wrap the items carefully to avoid damage. You are also advised to return items by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and include a Returns Form correctly completed with your order.

Orders placed by credit or debit card from our website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.

9 CONTRIBUTING CONTENT TO WWW.BAGANDWALLETCOMPANY.COM

9.1. By sharing any contribution (including any text, photographs, graphics, video or audio) with The Bag And Wallet Company.com you agree to grant to the The Bag And Wallet Company.com, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for The Bag And Wallet Company.com services in any media worldwide.

9.2. It's important to note, however, that you still own the copyright to everything you contribute to www.bagandwalletcompany.com and that if your text, copy, image or photograph is accepted, we will endeavour to publish your name alongside it. The Bag And Wallet Company.com cannot guarantee that all text, copy, images or photographs will be used and we reserve the right to edit your comments.

9.3. Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.

9.4. In order that the The Bag And Wallet Company.com can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give The Bag And Wallet Company.com permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.

9.5. We normally show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible. The Bag And Wallet Company.com may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.

9.6. Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with www.bagandwalletcompany.com.

9.7. If you do not want to grant The Bag And Wallet Company.com the permission set out above on these terms, please do not submit or share your contribution to or with www.bagandwalletcompany.com.

10. CONTACT

You may contact The Bag And Wallet Company.com about any problems or questions with this Web Site at info@bagandwalletcompany.com

11. GENERAL

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and you consent to the exclusive jurisdiction of the English Courts in all disputes arising out of or relating to the use of this Web Site or the provision of Supplies by The Bag And Wallet Company.com. This Web Site is operated and controlled by The Bag And Wallet Company.com from its offices in the United Kingdom. The Bag And Wallet Company.com makes no representation that information or material contained at its Web Site is appropriate for use in other jurisdictions. Users who access the Web Site from other jurisdictions do so at their own initiative and are responsible for compliance with any local laws.

You agree that The Bag And Wallet Company.com may sub-contract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations under them without notice. The Bag And Wallet Company.com may delay enforcing its rights under these terms and conditions without losing them. If any provision of these terms and conditions is found to be unenforceable this shall not affect the validity of any other provision. The Bag And Wallet Company.com may amend, vary or supplement these terms and conditions at any time. The Bag And Wallet Company.com will post a notice of any such amendments on this Web Site and such amended terms and conditions will automatically be effective. These terms and conditions (as varied from time to time) form the entire agreement of the parties and supersede all previous agreements, understandings and representations relating to their subject matter.

The Bag And Wallet Company.com will not send you any promotional emails unless you give us your consent, or unless we have it already. The Bag And Wallet Company.com never pass your information on to third parties. If you have used the The Bag And Wallet Company.com web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find interesting. If you are an existing customer we will continue to keep you informed unless you opt-out. If you are a new customer we will give you the choice whether or not you want us to contact you about future offers, events and new Products during the checkout process.